Refund policy

Return and Refund Policy

Last Updated: October 21, 2026

At Cig Sdh Investors LLC (operating z4vrzm-qr.myshopify.com), we believe every baking experience should be a joyful, seamless adventure. From non-stick baking molds and heat-resistant oven mitts to heavy-duty baking sheets, we craft and source products designed to inspire culinary creativity. However, if a item does not meet your expectations or arrives damaged, we are here to make things right.

30-Day Hassle-Free Return Window

We offer a 30-day return policy, meaning you have 30 calendar days after receiving your item to request a return.

To be eligible for a return:

  • The item must be unused, unwashed, and in the same condition that you received it.

  • Silicone molds, metal bakeware, and heat-resistant oven mitts must be free of grease, food residue, or burn marks.

  • The item must remain in its original packaging with all original labels, tags, and protective inserts intact.

  • You must provide the receipt, order confirmation number, or proof of purchase.

Non-Returnable Items

Certain types of goods cannot be returned for safety, hygiene, and sanitary reasons:

  • Gift cards

  • Final sale or clearance items

  • Products that have been used for food preparation, washed, or altered in any way

How to Initiate a Return

  1. Contact Us: Reach out to our customer support team at [email protected] with your order number, item details, and the reason for return.

  2. Review & Approval: Once your return request is reviewed and approved, we will send you a Return Authorization alongside detailed instructions on where and how to send your package.

  3. Ship Your Item: Securely pack the item in its original box and mail it to our designated returns facility:

    Cig Sdh Investors LLC (Returns Department)

    111 Daniel St, Oxford, NC 27565, United States

    Contact Person: Omegia Overby

Note: Items sent back to us without first requesting a return will not be accepted.

Return Shipping Costs

  • Customer Responsibility: Except in cases where the return is due to our error (e.g., defective, damaged, or incorrect item sent), you will be responsible for paying your own shipping costs for returning the item. Shipping costs are non-refundable.

  • Tracking Recommendation: If you are shipping an item valued over $50, we strongly advise using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Damages, Defective Goods, and Incorrect Orders

Please inspect your order upon arrival. If your baking molds are distorted, oven mitts torn, or baking sheets dented during transit, please contact us immediately within 48 hours of delivery at [email protected].

Please include clear photographs of:

  1. The damaged product.

  2. The outer packaging showing the shipping label.

We will quickly evaluate the issue and send a replacement free of charge or issue a full refund.

Refund Process

Once your return is received and inspected at our NC warehouse, we will email you to notify you of the approval or rejection of your refund based on the condition of the item.

  • Approved Refunds: If approved, your refund will be processed immediately. A credit will automatically be applied to your original payment method within 5 to 10 business days (processing times may vary depending on your bank or credit card company).

  • Late or Missing Refunds: If you haven’t received a refund yet, check your bank account again. Next, contact your credit card company or bank; it often takes some processing time before a refund is officially posted. If you've done all of this and still have not received your refund, please contact Omegia Overby at [email protected].