Shipping policy

Shipping Policy

Last Updated: October 21, 2026

Welcome to the Cig Sdh Investors LLC Shipping Policy. We are dedicated to delivering high-quality bakeware, durable silicone molds, protective oven mitts, and heavy-duty baking sheets right to your kitchen as quickly and affordably as possible.

Shipping Rates & Structure

We believe in simple, transparent, and fair shipping fees for our bakers. Our shipping rates are based on your total order value:

Total Order Amount Shipping Fee

Orders $10.00 and Over

FREE SHIPPING

Orders Under $10.00

$5.99 Standard Flat Rate

All shipping calculations are automatically applied at checkout before payment.

Order Processing Time

  • Processing & Handling: All orders are processed within 1 to 3 business days (Monday through Friday, excluding major national holidays).

  • Peak Seasons: During high-volume baking seasons (e.g., holidays, Thanksgiving, Christmas), handling time may extend slightly up to 4 business days.

  • You will receive an automated email notification containing tracking details as soon as your order has been dispatched from our facility.

Estimated Delivery Times

Once your order is processed and handed over to our preferred shipping carriers (USPS, UPS, or FedEx), estimated standard transit times are as follows:

  • Domestic (United States): 3 – 7 business days.

  • Remote / Non-Contiguous US States: 7 – 12 business days.

Please note: Delivery delays can occasionally occur due to weather events, carrier backlogs, or incorrect shipping address information.

Order Tracking

Once your package ships, a tracking code will be emailed to you at the address provided during checkout. You can track your shipment directly using the link provided in the email or by contacting Omegia Overby at [email protected]. Please allow up to 24–48 hours for tracking information to update in the carrier’s system.

Wrong Address & Delivery Issues

  • Incorrect Address: Please ensure your shipping address is accurate during checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you discover an error, contact us immediately at [email protected]. Once an order has shipped, the address cannot be altered.

  • Lost or Stolen Packages: If your tracking information states that your package was delivered to your address but you have not received it, please check around your residence, speak with family members or neighbors, and contact your local carrier. Cig Sdh Investors LLC is not responsible for packages stolen or misplaced after confirmed delivery.